sponsors of the Contact Centre of the Year Award
Genesys software solutions from Alcatel-Lucent manage customer interactions over phone, Web and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources – self-service, assisted-service and proactive outreach – fulfilling customer requests and optimizing customer care goals while efficiently using resources.

Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organisation, from the contact centre to the back office, while dynamically engaging their customers.

www.genesyslab.com

About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise serves more than 250,000 customers worldwide with solutions that transform communications into meaningful conversations among customers, employees and partners. Alcatel-Lucent Enterprise comprises three business streams: Genesys, for customer service software; Communications, for communications platforms, unified communications and collaboration applications; Networks, for network infrastructure and security solutions for LAN, WLAN, WAN and data center. Alcatel-Lucent Enterprise offers an unmatched commitment to openness and delivers solutions for all business sizes. These solutions drive improved employee and customer engagement by interconnecting networks, people, and processes to harness an organization’s knowledge. With operations in more than 130 countries, an experienced global services organization, and an eco-system of more than 2200 resellers, systems integrators and application developers, Alcatel-Lucent Enterprise is a local partner with global reach.  

www.alcatel-lucent.com/enterprise